ever dream of a mattress that conforms to your body’s unique curves, hugs the gaps along the contours of your back, and gently supports you in any sleep position? that’s exactly the ahhh-inspiring comfort of a nüe by Novaform memory foam mattress.
memory foam mattresses and toppers are proven to evenly distribute your body weight for all-night comfort and aligning support on any firmness. this helps you toss and turn less, sleep deeper, and wake up feeling more refreshed.
are you a hot sleeper? look for memory foam infused with cooling gel – typically called gel memory foam – to help you stay cooler all night long. cooling gel is a recent advancement in memory foam sleep technology that provides a consistently cool sleep temperature without sacrificing comfort or support.
all nüe by Novaform mattress and mattress topper foam is made in the United States. pillow foam is made in the United States and Mexico. all products are designed in the USA and assembled with some imported components. our production ensures that all items meet the strict quality and safety guidelines required for nüe by Novaform sleep solutions.
nüe by Novaform products are also CertiPUR-US® certified environmentally conscious and tested for durability, for comfort you can count on and quality you can trust.
most people feel comfortable on their new memory foam product right away, but some may need a few weeks to assimilate to the unique comfort and support of memory foam. this is especially true for anyone who is used to sleeping on a hard surface. take the time you need to get to know your new mattress, topper, or pillow for a better night’s sleep!
memory foam is naturally sensitive to temperature change, which helps it conform to your unique curves. if you purchased your memory foam product during the colder months, let it reach room temperature before use.
nüe by Novaform memory foam is made with the most current foam innovations, so all products have an open-cell design. this enhances airflow and relieves heat, ensuring your ideal sleep temperature. all products are either temperature neutral or specifically designed to feel cool to the touch.
yes, electric blankets and heated mattress pads will not negatively impact your topper or mattress in any way!
molded pillows have “holes” or “craters” typically on one side, which is a natural effect of the manufacturing process. when foam is poured into a pillow mold, it’s poured hot. as it cools, tiny air bubbles rise to the top and burst, creating small craters. it’s completely normal and doesn’t affect the performance or quality of the pillow in any way!
any mattress protector is fine to use with our mattress as long as it is breathable. we do not recommend using a mattress protector with plastic, latex, or vinyl.
nüe by Novaform mattresses utilize flame-retardant fibers for protection. rest assured they do not contain any fiberglass. all nüe mattresses pass fire testing to ensure your safety.
nüe by Novaform memory foam mattresses and toppers are available in a range of sizes, including Twin, Full, Queen, King and California King. here are the dimensions in length and width of each size:
- Twin: 75" x 38"*
- Full: 75" x 54"
- Queen: 80" x 60"
- King: 80" x 76"
- California King: 84" x 72"
*Twin-sized mattresses are typically 38” wide unless noted otherwise.
set up nüe
mattresses and toppers come to you compressed and safety-sealed, for convenient shipping and product protection. please read the easy unpack instructions before removing the product from the package.
mattresses are very tightly packed for shipping purposes, but they can be used just minutes after unfolding. your mattress will naturally reach full expansion in up to 48 hours. don’t worry, you can sleep on your mattress during this process! just be sure to follow the easy unpack instructions when setting up and your mattress will be ready for many nights of deeply restful sleep.
mattress toppers are also very tightly packed for shipping purposes. they start unfolding immediately and take about one hour to be ready for use. toppers may take up to 48 hours to fully expand, but you can sleep on it during this process. please DO NOT use anything to help the mattress topper expand!
pillows are ready to use immediately, no set up required. just remove them from the packaging and enjoy!
for best performance, place your mattress on top of a standard box spring or well-ventilated base with slats spaced less than six inches apart.
it’s not recommended to place memory foam mattresses directly on the floor or any other flat solid surface, since this will compromise proper airflow and support.
your topper is designed for use directly on top of a mattress. please do not use your mattress topper with any latex, vinyl, or plastic air mattress or waterbed, or on top of solid wood, plywood, or particle board.
you may notice a slight “new” smell when you first unpack a memory foam product. don’t worry, this is a natural effect for vacuum-packed and sealed memory foam. the smell is completely harmless and will disappear in a short period of time. allowing some time to air out will help, too.
adding a topper to any mattress may or may not require new linens. many of the newer bed linens include a deep fitted bottom sheet, up to 27 inches. these are perfect for the added depth of a mattress topper! most stores that carry bed linens will hold sheets that fit all bed sizes.
it’s your choice! the contoured side provides a lighter cradling comfort but try both sides for the comfort that feels best to you. both sides provide a balance of comfort and support that will relieve pressure points and prevent tossing and turning.
cutting your topper will not damage or affect its performance. however, it will void your warranty. if you choose to cut your memory foam mattress topper, try using a sharp blade or an electric knife.
all nüe by Novaform polyurethane foams contain no formaldehyde, no PBDEs, and no ozone depleters (chlorofluorocarbons). every product is clinically tested and has passed strict regulatory requirements. all foam is certified CertiPUR-US®, environmentally conscious and tested for emissions and durability. that’s why nüe by Novaform products are sold with confidence. you can view the FXI/nüe by Novaform certificate from CertiPUR-US® by clicking here.
memory foam is naturally hypoallergenic and resistant to dust mites, but nüe by Novaform memory foam products are also specially treated with an antimicrobial finish, which prevents the growth of mold and mildew in the products.
nüe by Novaform memory foam is designed to minimize the possibility of an allergic reaction, but you may experience a reaction if you have a pre-existing sensitivity to foam. this is rare, but it’s recommended that anyone with this condition carefully consider their purchase.
memory foam is not machine-washable or machine-dryable. spot clean it with a damp cloth and mild, clear soap when necessary. be sure to let it air dry completely before covering with pillow or bed linens/sheets. please follow the full care instructions on the product’s label. you may void your warranty if ignored.
color may change over time due to natural oxidation. this is completely normal and does not indicate a problem or loss of comfort or performance.
there’s no need to flip your mattress, but occasional turning (flat rotation) is recommended.
it's not possible to put your mattress back in its original box, but it can be moved like any other mattress.
purchasing nüe products
each mattress is compressed into a box for delivery to your doorstep or convenient transportation in most cars.
all nüe by Novaform products are sold through select retailers and online merchants. once you find a product you’re interested in, simply select the “choose a retailer” button and click any of our select retailers to be taken directly to that product’s order page.
we currently do not sell replacement covers.
please refer to your selected retailer’s return policy for trial period details.
you can register your nüe by Novaform product here.
nüe by Novaform warrants that the fabric cover and foam material in our products will be free from defects in material and workmanship. full details of the warranty are included with each product.
if a defect that is covered by the warranty occurs, nüe by Novaform will repair or replace (at nüe by Novaform’s option) the defective product. if a replacement is required, nüe by Novaform reserves the right to substitute materials of equal or higher quality if the like components are not available. replacements are limited to once during the warranty period. the warranty period is valid from the date of your original purchase; it does not begin again when you receive a replacement. all warranties are null and void if the mattress cover is removed and/or laundered. mattress maintenance includes spot cleaning only.
if you are considering placing a warranty service claim, please contact nüe by Novaform at 1-888-999-0499 or email us at: firstname.lastname@example.org. a simple claim form must be completed and submitted with either a copy of the original purchase receipt that includes proof of purchase date or your packing slip and all law tags. you must provide transportation or accept freight charges to and from the nearest nüe by Novaform factory for: inspection of the warranted product (if requested), return of the product for repair, or replacement of the product. products had to be purchased at a valid retailer (not through a third party or closeout sale). products located outside the continental US and Canada are not eligible for replacement.